Support and Help Channels
A 1–hour Ticket Resolution Guarantee
Each ticket you submit to our tech support Department will be responded to within up to 1 hour. The common problems will be answered asap. Nonetheless, if the assistance inquiry you have sent us calls for some help from a competent technician, we’ll address the ticket to him and will let you know about the postponement.
Top–class Customer Help Service
We offer 24x7 customer help by using a super–fast ticket solution included in your Control Panel. You can easily contact us anytime about any of the software packages that come pre–configured on your virtual server, this includes the selected OS, the server management panel and our in–house created Web Hosting Control Panel.
An Intuitive Help Section
An exhaustive and constantly updated knowledge base is included in our in–house built Web Hosting Control Panel. It offers quick tips on how to conduct all the important website maintenance tasks. The Help zone provides extensive how–to articles and step by step video training. You can reach the Help zone by clicking on the Help or Video buttons in the right side of each Control Panel section.