1 hour ticket response
We are focused on providing a quick and accurate answer to each helpdesk ticket sent by a customer. Our proficient help desk team representatives will examine your inquiry and will think of the most effective solution. We offer a 1–hour response time guarantee for all client support tickets. Actually, the average support ticket response time has proved to be twenty minutes.
A First–Class Support Service
We’ve got a team of web hosting support engineers who are prepared to respond to all your questions every time you require assistance. The vast majority of our help desk staff representatives have many years of experience in the Linux web hosting arena, which means that you can always rely on prompt and exhaustive answers to your requests.
A User–Friendly Help Center Section
In the Web Hosting Control Panel you will find an easy–to–browse Help Center section where you can find quick tips on how to use our services. You can get the answers to your questions in our F.A.Q. database, see more tips in the web hosting account administration articles or check our educational video tutorials.