Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We provide a 1–hour response time warranty for any trouble ticket or e–mail that you submit to our customer service staff. We’ll rapidly respond to all common questions and forward right away the issue to our server administrators in case additional assistance is needed. If you take advantage of our Optional Managed Services package, we will perform any of the included server management tasks at a time that has been agreed upon in advance.
A First–Rate Customer Service
If you need any help working with the Web Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated server on your behalf, do not hesitate to contact our technical support staff anytime via the ticketing system. Moreover, if you need assistance administering your server, you can make use of the Optional Managed Services package, that includes Operating System updates on a weekly basis, installation and problem troubleshooting services, server monitoring and restarting services, data backup hard disk space, etcetera.
An Intuitive Help Area
Every Linux dedicated hosting server comes with our charge–free Web Hosting Control Panel, which boasts a comprehensive knowledge base and a selection of instructional video tutorials. Whenever you need assistance working with the Web Hosting Control Panel, just push the Help or Videos buttons in the top right corner.