24/7 Customer Support in Web Hosting
The customer and technical support services for all our web hosting plans are round-the-clock, so you can forget all about waiting for a few days in order to get assistance. If you are not our client yet, you can phone us, chat with a consultant or send an email message. In case you do have an account, you're able to open a support ticket in addition to the other three ways of contact. You'll be able to select the most appropriate way to contact us based on where you are or what device you're using. We can help you for almost any hosting-related question that you have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to get prompt support, especially if your site is not working properly for some reason. All of our Linux semi-dedicated hosting include 24/7 customer and tech support, so that in case anything comes up, you are able to use a number of ways to contact us - telephone line with a few local numbers around the globe, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and basic issues, which means that in case you don't have an account yet, for instance, you will be able to get more details for our solutions, or we will help you with simpler technical issues. The second two options are for solely technical matters or anything that is more time-consuming because it is quicker to track the correspondence between you and our tech support team. The warranted maximum answer time for them is merely one hour, the typical one - 15-20 minutes, therefore you won't have to wait for an entire day so as to get assistance as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Web Hosting
If you obtain a virtual private server through us, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have several local phone numbers in the U.S.A., the UK and Australia as well as a live chat service. When you're an existing customer and you require assistance with a technical issue which requires more time to analyze or resolve, you'll be able to open a support ticket from your billing account or you will be able to send an e-mail and we will handle the issue and send you a response within 1 hour. The reply time is warranted 24/7, including weekends and holidays, yet for the majority of issues it takes a maximum of 30 mins to get support. The support service covers your VPS as well as all of the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour maximum answer time warranty, you will benefit from timely support when you get a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, so every time you open a support ticket from your billing account or you send an email about any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will have an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option when the issue in question needs a longer period of time to be solved or in case it has to be given to our admins, since it's a lot easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to call us or talk to a live representative through our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 as well.