Despite the fact that this is not the mainfactor in order to recognize a trustworthy web hosting company from a bad one and a reseller from an actual provider, having the option to call and communicate with a live person is a sign that you are not using the services of a one-person service provider and that you'll be able to get in touch with somebody every time you need assistance. The telephone support for web hosting services may vary from general to professional, therefore the issues which can be resolved through a call differ based on the particular supplier. In most cases, these matters are simpler and feature billing or 1st level tech issues because more complex tasks usually require a support ticket where both you and the administrators can follow what's going on with a particular situation. Still, the option to call your service provider will save you considerable time and efforts for the numerous small issues which will eventually appear when you manage your web hosting account.

Phone Support in Web Hosting

In case you decide to purchase one of our Linux web hosting, you can talk with our customer support crew via phone for 14 hours a day. We will assist you in choosing the perfect plan for your websites since we think that it's better to discuss such issues with a live person. In case you already have an account, we can assist you with any sales/billing questions and general matters, even with some tech troubles which don't require a long time or escalation to an administrator since it'll be more appropriate to open a support ticket for time-consuming issues so as to have the correspondence in one place. We now have phone numbers in the United States of America, the UK and Australia, so you're able to call the one you prefer and speak with one of our agents.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we supply feature real-time phone support for 14 hours every day. If you wonder which plan is appropriate for your web sites, you would like to find out more about a package's features or you'd like to have any other type of information about our solutions, you are able to call any of the local telephone numbers which we have in the United States of America, Great Britain and Australia and our support agents will help you. If you already own an account, you're able to get in touch with us about sales and general matters, although we are often able to assist with many tech issues as well. For strictly technical issues you should use our built-in ticketing system where the conversation between you and our technical support team will be in one place, which is the best option in case the issue needs additional time to be dealt with or it needs to be escalated to our sysadmins.