If you ever have any inquiries relating to your web hosting account or you experience a problem with your websites, you will need to contact the respective web hosting provider’s tech support team. It may not make any difference how quickly they will answer if you have a general question, but an issue like an unsuccessful software application update, for instance, may lead to your site becoming damaged or invisible on the Internet. And the longer you have to wait for the support team to get back to you, the longer the site will be inoperative. In case you offer goods or services online, any downtime will influence your website negatively and you may lose existing or potential visitors. Lots of hosting providers, primarily resellers, respond to tickets and e-mails within twenty four hours, but in the electronic realm that is way too long, as customers will rarely go back to a website that’s not functioning correctly for long stretches of time.

One-Hour Response Guarantee in Web Hosting

Our Linux web hosting feature a 60-minute response time guarantee, which means that irrespective of what inquiry or predicament you might have, we’ll always be there to lend you a hand. The fact is, it rarely takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both pre-sales and technical matters. Our customer support team representatives will be at your disposal 24/7, even on weekends and legal holidays, so you’ll receive instant help whenever you need it. We realize how valuable time can be, so by the time we answer your ticket or e-mail, we will have probed into the matter and, in case we haven’t resolved it, we’ll supply you with more information on what you need to do on your end – when the situation necessitates it. With our support service, you can be sure that there will be somebody to lend you a helping hand immediately, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you submit a tech support ticket from your hosting Control Panel or send an email regarding your semi-dedicated server, you’ll have a response within sixty minutes max. You can touch base with us whenever you like with regards to technical, billing or general issues and given that we will be at your disposal 24x7x365, you will invariably obtain support in a timely fashion. Based on the particular question or issue, we’ll supply you with more information, solve the problem if it has been caused by something that’s within our reach or advise you on what steps to take in case you have to modify some setting for a web application that we can’t access. You can just forget about waiting around for a whole day for each single reply. Actually, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.