One-Hour Response Guarantee in Web Hosting
Our Linux web hosting feature a 60-minute response time guarantee, which means that irrespective of what inquiry or predicament you might have, we’ll always be there to lend you a hand. The fact is, it rarely takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both pre-sales and technical matters. Our customer support team representatives will be at your disposal 24/7, even on weekends and legal holidays, so you’ll receive instant help whenever you need it. We realize how valuable time can be, so by the time we answer your ticket or e-mail, we will have probed into the matter and, in case we haven’t resolved it, we’ll supply you with more information on what you need to do on your end – when the situation necessitates it. With our support service, you can be sure that there will be somebody to lend you a helping hand immediately, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a tech support ticket from your hosting Control Panel or send an email regarding your semi-dedicated server, you’ll have a response within sixty minutes max. You can touch base with us whenever you like with regards to technical, billing or general issues and given that we will be at your disposal 24x7x365, you will invariably obtain support in a timely fashion. Based on the particular question or issue, we’ll supply you with more information, solve the problem if it has been caused by something that’s within our reach or advise you on what steps to take in case you have to modify some setting for a web application that we can’t access. You can just forget about waiting around for a whole day for each single reply. Actually, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.