When your website hosting provider provides live chat support, you will be able to speak with an agent live and find out helpful information or get an issue resolved in a timely manner. The key advantage of using chat as an alternative to calling to talk to a live person is that you'll need just a computer with Internet connection, therefore you will not pay any rates when you are in a different country or state. Furthermore, it is easier to copy and paste info like domains, usernames or error messages in other words details which are sometimes hard to give to the other side over the phone. The real-time chat is also a much faster solution to contact your hosting service provider's support crew in comparison to using a ticketing system. What's more, when some issue needs a bit more time to be taken care of, you'll be able to do something different while you wait for support on the live chat, therefore you will not lose time - something that's impossible in case you are on the telephone.

Live Chat Support in Web Hosting

Along with the phone and ticket support, our company provides live chat support too. You'll be able to contact us every single day, including holidays and weekends, and we can give you more information about the Linux web hosting that we supply in case you are not a customer yet, or about common and billing questions if you already have a user profile. Although for solely tech issues you will have to open a trouble ticket to our tech assistance team, since such matters require additional time to be taken care of, you can still get in touch with us on the live chat for some tech details. For example, we are able to help you set up an email address in your email client or troubleshoot a number of issues, saving you time and effort. Even if our telephone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as a part of our services, so any time you have any questions about our Linux semi-dedicated hosting, you can contact our customer support team anytime no matter if you've already obtained your account or not. In general, the chat service is intended for pre-sales, billing and basic questions and issues, still we're able to help you with many technical questions too. We will help you select the best plan for your sites in case you do not have an account yet, we can answer any kind of billing questions or concerns you could have or we can help you with setting up your new email address on your computer or smartphone - all of this will be done timely as our live chat service is online all day, every day. No matter when you require assistance, you can talk to an agent and save a lot of time.