If you have ordered a web hosting package and you have certain enquiries regarding a specific feature/function, or in case you’ve run into some problem and you require support, you should be able to touch base with the respective client support team. All web hosting providers deploy a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, because of the fact that the very best way to solve a problem most often is to send a ticket. This type of communication makes the replies exchanged by both sides simple to follow and enables the help desk support team representatives to escalate the case in the event that, for instance, an administrator must become involved. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you’ll need to have no less than 2 different accounts to contact the customer care staff and to actually manage the hosting space. Incessantly switching between the accounts could often be a nuisance, not to mention the fact that it requires a very long time for the majority of web hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Web Hosting

Our Linux web hosting include an integrated trouble ticket system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. Unlike other similar tools, Hepsia allows you to manage everything related to the web hosting service itself in one and the same place – invoices, web files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different systems. In case you’ve got any pre-sales or technical questions or any problems, you can send a ticket with just a few clicks without needing to log out of your Control Panel. In the meantime, you may select a category and our system will present you with a number of help articles, which will supply you with more information and which may help you solve any given problem even before you post a ticket. We guarantee a ticket response time of maximum 60 minutes, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with us and you’d like to get in touch with our tech support engineers, you will be able to post a support ticket straight from your Hepsia hosting Control Panel instead of using an entirely different support platform like you will have to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket without any effort and to browse through older tickets using a clever search box. Moreover, you will be able to browse the relevant knowledgebase articles that our system will present to you on the basis of the category that you pick for your new ticket. You can do all the aforementioned procedures without signing out of your Hepsia Control Panel at any time, which implies that if you bump into any issue or have a query, you can touch base with our support engineers and fix the problem at hand in no more than 1 hour using one support platform.